Welcome to Trident EXIM. These Terms and Conditions govern your access to and use of our website, https://tridentexim.com/, and the purchase of products through our website.
By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website.
1. About Trident EXIM
Trident EXIM provides corporate gifting products and related merchandise, including notebooks, diaries, pens, bottles, tumblers, mugs, gift sets, and other products displayed on our website.
Our contact details are:
Address: D-53, 2nd Floor, Flatted Factory Complex, Jhandewalan Extension, New Delhi, Delhi – 110055, India.
Phone: 9350957814
Email: tridentexim725@gmail.com
2. Use of the Website
By using this website, you agree to:
- Provide accurate and complete information when placing an order or submitting an enquiry.
- Use the website only for lawful purposes.
- Avoid activities that could damage, disrupt, or interfere with the website or its security.
- Not misuse website content, product information, or business information.
We reserve the right to restrict access to the website if we reasonably believe that it is being misused or used unlawfully.
3. Product Information
We make reasonable efforts to display accurate product descriptions, images, specifications, colours, and prices.
However, actual products may differ slightly from displayed images because of lighting, photography, screen settings, manufacturing variations, or product updates.
Product availability, specifications, packaging, and customization options may vary. Please contact us before placing an order if any product detail is essential to your purchase.
4. Prices and Taxes
All product prices are displayed as indicated on the relevant product page. Applicable taxes, shipping charges, and other fees, where relevant, will be communicated or displayed before order confirmation.
Prices and product availability may change without prior notice. Any change will not affect an order that has already been confirmed, except where a correction is necessary due to an obvious pricing error or where otherwise permitted by applicable law.
5. Orders and Order Confirmation
Placing an order through our website constitutes a request to purchase the selected products.
An order will be considered confirmed when we have accepted it through our order confirmation process. We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, incorrect pricing, payment issues, suspected fraud, or delivery restrictions.
If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund and Returns Policy and applicable law.
6. Payments
Customers must complete payment through the payment methods made available on the website or otherwise agreed upon with Trident EXIM.
We do not request confidential payment credentials, such as your UPI PIN, card PIN, or banking password, through email or telephone.
Orders may be withheld or cancelled if payment cannot be verified or completed.
7. Shipping and Delivery
Delivery timelines are estimates and may vary depending on product availability, order quantity, destination, courier operations, weather conditions, and other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information. Additional charges or delays may arise if the address is incorrect, incomplete, or inaccessible.
For bulk or customized orders, delivery timelines will be communicated during order confirmation.
8. Cancellations, Returns, and Refunds
Order cancellations, returns, replacements, and refunds are governed by our Refund and Returns Policy, which forms part of these Terms and Conditions.
Customers should review that policy before completing a purchase.
Nothing in our policies is intended to exclude or limit any consumer rights that cannot lawfully be excluded or limited.
9. Bulk and Customized Orders
For bulk orders, corporate gifting requirements, or customized products, customers should confirm product specifications, quantities, branding requirements, pricing, taxes, production timelines, and delivery details before approving the order.
Once production or customization has begun, cancellation or changes may be subject to the agreed order terms and applicable law.
Any restrictions applicable to customized products will be communicated before order confirmation.
10. Intellectual Property
Unless otherwise indicated, the text, design elements, graphics, logos, website layout, and other content available on this website belong to Trident EXIM or their respective rights holders.
You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission from the relevant rights holder, except as permitted by applicable law.
Trademarks and logos belonging to third parties remain the property of their respective owners.
11. Third-Party Services and Links
Our website may use third-party services for payments, shipping, analytics, or other functions and may contain links to external websites.
Trident EXIM does not control all third-party websites or services. Their terms, privacy practices, and availability may differ from ours.
12. Limitation of Liability
To the extent permitted by applicable law, Trident EXIM shall not be responsible for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including applicable consumer protection rights.
13. Privacy
Our collection and use of personal information are explained in our Privacy Policy. By using our website, you acknowledge that personal information may be handled as described in that policy and in accordance with applicable law.
14. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, website, services, or legal requirements.
Updated terms will be published on this page with a revised “Last Updated” date. Changes will apply prospectively, subject to applicable law.
15. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the competent courts in accordance with applicable law, without prejudice to any mandatory consumer rights or jurisdictional protections.
16. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Trident EXIM
D-53, 2nd Floor, Flatted Factory Complex, Jhandewalan Extension, New Delhi, Delhi – 110055, India.
Phone: 9350957814
Email: tridentexim725@gmail.com