At Trident EXIM, we aim to provide a smooth and transparent shopping experience. Please read this Refund and Returns Policy carefully before placing an order through https://tridentexim.com/.
This policy explains how customers can request assistance for damaged, defective, incorrect, or otherwise eligible products.
1. Eligibility for Returns
A return, replacement, or refund request may be considered in circumstances such as:
- The product received is damaged or defective.
- The product received is different from the product ordered.
- The order contains missing items or quantities.
- The product has a material discrepancy from its confirmed specifications.
- Another return or refund situation is required under applicable law.
Requests will be assessed based on the circumstances, order details, and applicable legal requirements.
2. Reporting Damaged, Defective, or Incorrect Products
Please contact us as soon as reasonably possible after receiving your order if a product is damaged, defective, incorrect, or incomplete.
To help us review your request, please provide:
- Your order number or purchase reference.
- The name of the product concerned.
- A description of the issue.
- Clear photographs or videos showing the issue, where available.
- Your contact details.
You can contact us at tridentexim725@gmail.com or call 9350957814.
We will review the information and communicate the next steps, which may include a return, replacement, refund, or another appropriate resolution.
3. Return Conditions
Where a return is approved, customers may be asked to:
- Provide the original order or purchase details.
- Return the product with its accessories, packaging, and included items, where reasonably available.
- Follow the return instructions provided by our team.
- Ensure the product is securely packaged for transport.
We may request additional information where necessary to assess a claim.
Nothing in this section removes a customer’s rights under applicable consumer protection laws.
4. Non-Returnable or Customized Products
Products made or personalized according to a customer’s specific requirements, including logo-printed or specially customized corporate gifts, may not be eligible for return solely because the customer changes their mind or no longer requires them, subject to applicable law.
This restriction will not apply where a return, replacement, refund, or other remedy is required by law, or where the product is defective, incorrectly supplied, or does not conform to the confirmed order.
Any product-specific return restrictions will be communicated before order confirmation where applicable.
5. Order Cancellation
If you wish to cancel an order, contact us as soon as possible and provide your order number.
Cancellation requests will be assessed according to the order status:
- Before processing: Cancellation may be possible if the order has not entered processing.
- During processing: Cancellation may be subject to the status of the order and any applicable agreed terms.
- After dispatch: Cancellation may not be possible through the standard cancellation process; please contact us for assistance.
- Customized orders: Orders for which customization or production has begun may be subject to specific agreed cancellation terms, subject to applicable law.
If an order is cancelled and payment has already been collected, any refund due will be handled in accordance with applicable law and this policy.
6. Refund Processing
Once a refund has been approved, we will initiate it through the original payment method wherever reasonably possible and supported by the payment provider.
The time required for the refunded amount to appear in your account may depend on the bank, card issuer, payment gateway, or other payment service provider.
We will communicate any relevant refund status or additional information where available.
7. Replacement Policy
Where an eligible product is damaged, defective, or incorrectly supplied, we may offer a replacement or another appropriate resolution, depending on product availability and the circumstances.
If a replacement is unavailable, we will discuss the appropriate alternative, which may include a refund where applicable.
8. Return Shipping Charges
Responsibility for return shipping costs will depend on the reason for the return and applicable law.
Where the issue results from an error attributable to us, such as an incorrectly supplied product, we will communicate the appropriate return arrangements.
For other return requests, any applicable shipping charges or conditions will be communicated before the return is arranged.
9. Bulk Orders
For bulk corporate gifting orders, customers should inspect the order upon delivery and notify us promptly of any shortages, transit damage, defects, or discrepancies.
Where possible, customers should retain the packaging and relevant delivery documentation to help us investigate the issue.
Any special return, cancellation, or replacement terms agreed in writing for a bulk order will apply to the extent they are consistent with applicable law.
10. Refund Exclusions
A refund may not be available merely because a customer changes their mind, selects an unsuitable product, or provides incorrect order details, where the order was correctly fulfilled and applicable law does not require a refund.
This does not affect rights relating to defective goods, misrepresentation, incorrect fulfilment, or other circumstances in which a remedy is legally required.
11. Contact Us
For questions about cancellations, returns, replacements, or refunds, please contact:
Trident EXIM
D-53, 2nd Floor, Flatted Factory Complex, Jhandewalan Extension, New Delhi, Delhi – 110055, India.
Phone: 9350957814
Email: tridentexim725@gmail.com
Please include your order number in your communication so that we can assist you more efficiently.