At Trident EXIM, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit https://tridentexim.com/, place an order, or contact us.
By using our website, you acknowledge the practices described in this policy, subject to your rights and applicable law.
1. Information We Collect
We may collect the following categories of information when you use our website or interact with our business.
Personal Information
Depending on your interaction with us, this may include:
- Name and contact details.
- Email address and telephone number.
- Billing and shipping address.
- Order details, purchase history, and transaction references.
- Information submitted through contact forms, enquiries, or customer support requests.
- Business name and company details when requesting corporate or bulk orders.
Payment Information
Payments may be processed through third-party payment gateways or payment service providers.
We may receive transaction references, payment status, and other information necessary to manage orders and refunds. Payment information handled directly by a payment provider is subject to that provider’s applicable terms and privacy practices.
Technical Information
When you visit our website, certain technical information may be collected, such as:
- IP address.
- Browser type and version.
- Device and operating system information.
- Pages visited and interactions with the website.
- Referring website and approximate usage information.
- Cookies and similar technologies, where enabled.
The information collected depends on your device, browser settings, and the services used by our website.
2. How We Use Your Information
We may use your information for the following purposes:
- To process and fulfil orders.
- To arrange shipping and delivery.
- To respond to enquiries and customer support requests.
- To communicate order confirmations, dispatch updates, and refund information.
- To manage payments, cancellations, returns, and replacements.
- To provide quotations for corporate gifting and bulk orders.
- To improve our website, products, and customer experience.
- To detect fraud, prevent misuse, and protect website security.
- To maintain business records and comply with applicable legal obligations.
- To send promotional communications where permitted by law and, where required, with your consent.
We will use personal information for purposes that are reasonably necessary, compatible with the purposes described above, or otherwise permitted by applicable law.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve performance.
Some cookies may be provided by third-party services integrated into the website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality or the checkout experience.
Where required, we will seek consent for non-essential cookies or similar technologies.
4. How We Share Your Information
We do not sell your personal information to third parties as a business practice.
We may share relevant information with the following categories of recipients where necessary:
- Payment service providers: To process payments and refunds.
- Shipping and logistics partners: To deliver orders.
- Technology and hosting providers: To operate, maintain, and secure our website.
- Customer support and business service providers: To respond to enquiries and manage orders.
- Professional advisers: Where necessary for legitimate business, accounting, or legal purposes.
- Government authorities and regulators: Where disclosure is required by law or necessary to protect legal rights.
We seek to limit shared information to what is reasonably necessary for the relevant purpose, subject to applicable law and our arrangements with service providers.
5. Data Security
We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
These measures may include access controls, secure website configurations, and the use of appropriate service providers.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee absolute security, but we will take appropriate steps to address security incidents as required by applicable law.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, handling customer support, maintaining business and tax records, resolving disputes, and meeting legal obligations.
When information is no longer required, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable retention requirements.
7. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about the personal data we process about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Raise a concern or grievance regarding the handling of your information.
- Exercise any additional rights available under applicable data protection laws.
Certain information may need to be retained to fulfil legal obligations or establish, exercise, or defend legal claims.
To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before processing your request.
8. Third-Party Websites and Services
Our website may contain links to external websites or use third-party services, including payment gateways and delivery providers.
We are not responsible for the independent privacy practices of external websites. We encourage you to review their privacy policies before sharing personal information with them.
9. Children’s Privacy
Our website is intended for general customers and business users and is not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where parental consent or other safeguards are required by law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
10. Business Communications and Marketing
We may contact you regarding orders, quotations, delivery updates, customer service, and other matters related to your transactions.
Where permitted by law, we may also send product updates or promotional communications. You can request to stop receiving promotional communications by following the available unsubscribe instructions or contacting us directly.
We may continue sending essential transactional or service-related messages where necessary.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, business practices, technology, or legal requirements.
Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
12. Contact and Grievances
If you have questions, requests, or complaints concerning this Privacy Policy or the handling of your personal information, please contact us.
Trident EXIM
D-53, 2nd Floor, Flatted Factory Complex, Jhandewalan Extension, New Delhi, Delhi – 110055, India.
Phone: 9350957814
Email: tridentexim725@gmail.com
Please describe your concern clearly and include relevant order or enquiry details where applicable. We will review your request and respond in accordance with applicable law.
13. Applicable Law
This Privacy Policy shall be interpreted in accordance with applicable laws of India, including relevant data protection and consumer protection requirements, as applicable to our business and the processing of personal information.